We are so excited to share with you what our fragrant family is saying about us:
“I've been buying for years from another decant site, and I have to say my experience with you is even better! The box is beautiful, and the pouch is cute, and the candies made me smile...”
“Thank you so much for your prompt response and stellar level of customer service. I will definitely be a return customer.”
"I received my order today. Thank you, thank you! Love the packaging! --so wonderful to pull out the beautiful red bag with the gorgeous box containing my newest obsession! I want to thank you all for allowing those of us who can not justify or afford a full bottle $$$ purchase, but really must consume some of these scents. It is also really wonderful to be able to get educated about the history of perfume and have the luxury of smelling such a wide and diverse collection in small, delicious quantities to learn who and what those scents are. The electrical tape works perfect! ----and did I say thank you? thank you."
“I appreciate your help and quick service. It is a pleasure to do business with your scented house!” Sincerely, -----Vasanti
“Hi Shirley. Awesome! Thanks so much for the excellent customer service and all the amazing specials. Love the site and I really appreciate all you do for your customers! :)”
“Shirley, thank you for the wonderful service. I greatly appreciate it!”
Kind Regards, Tara
“This isn't so much of a question, as a compliment. I just received my order today, and I was very impressed with how quickly it arrived and how pretty it was packaged. Also, the little candies were a nice touch! :) I was excited enough to try out the new scents, but everything was so nice, it brought a smile to my face. I'm not really a "perfume-y" type person. I'm 31, and this is the first time I have even considered buying perfume. I decided to try the Jill Stuart Vanilla Lust first, and so far, I love it! I can't wait to try the others. Thank you for the wonderful experience and nice surprises. I will definitely be ordering again...now if I could stop smelling my arm and get some housework done, it'll be a great day. :)” Mary
"Just wanted to remind you of how awesome you are! Love those pretty boxes too."
"Got first part of my first order Today!!! Was not sure what it was until i opened the box!!! Thank you so much for my favorite Clive Christian 1872!!!! And a pretty packaging with delicious candy :) Best customer service! "
"I received my order last week--I've been happily spritzing away each day. I was impressed with the pretty presentation and the quick delivery. Thank STC!"
"The resend has arrived. Door to door in 3 days! That's the way it's supposed to work. I had contacted the PO last week. They said the original was never shipped. They wonder why they're losing money. Thanks for taking care of this"
“Thanks! You all are doing a wonderful job!”
"I really enjoy your service because it makes it easy to try new fragrances without feeling obliged to purchase, and without a sales associate distracting from the thought process. Also, living with a fragrance over a day or two helps to reveal its true character. Your service also saves walking all over my city (Vancouver, Canada) and allows for easier comparison of products from different fragrance houses. Thanks for offering an appreciated service."
"Did my first purchase with you 2 weeks ago and when I arrived from vacation today, my package from you had arrived – very quick delivery!
Everything is in perfect order and now I’m just waiting to dig in.
Thank you for a great first time experience, I’ll definitely come back for more scent shopping."
Kind regards TRINE
"Received my order yesterday, and everything was in perfect condition! I was delighted with the lovely wrappings and treats (what a nice surprise!) and of course the fragrances are all wonderful. Definitely impressed with the Malles - fabulous stuff.
Thanks so much for the fast and thoughtful service - you guys are awesome!!"
"You guys are so wonderful! Thank you for the prompt email! Do thank Lisa for me as well!"
"I'm such a fan, thanks for being my favorite business!"
"I just wanted to say how wonderful it was doing business with you. I received my order today and everything was perfect. The McQueen Kingdom is heavenly!"
"Thank you very much. I really appreciate your immediate response, as well as your willingness to resolve the issue. I am both impressed & enamored with your operation, keep it up!"
"Thank you so much for your speedy reply and helpful hints...It is always such a pleasure doing business with you all...Keep up the good and gracious work..."
"Can I just say, y'all are so fun. "
Hello all at Surrender to Chance,
"I just wanted to take a moment to send you a little note. I recently made my first order with you. I couldn't believe how fast I received it. I made the order late on October 10th, it was shipped on the 11th, and I received it on the 16th. I would have received it on the 15th, but it was a federal holiday and the post office wasn't shipping that day. In addition to that, your customer service has been so friendly, helpful, timely, and even personable and warm. I will be a returning customer for sure. "
"BTW, I do have something funny for you to pass on. I did purchase a few soaps. One of them looks exactly like fudge we buy here (it was the pumpkin) I gave it to my mom. She left it on the kitchen counter. Unfortunately (;]0) my father thought it was the fudge and bit into it. Needless to say there was an onslaught of jokes about that. None of which I can repeat.
The soap is wonderful though, another winner."
Dear Surrender to Chance,
"I am writing to let you know how much I appreciate the outstanding customer service. The reshiped order #7233 just arrived. I know that adding that task to your regular duties took quite a bit of extra time and expenses. I will continue to visit your store in the future, as well as recommend it to others. You have put together a great team that makes customers feel respected and valued."
I just wanted to say thank you!
The package arrived just now. Very fast shipping and the packaging detail with the candy and your logo on it is awesome.
Great job guys,
I just wanted to say that I've been a customer since this site opened for business and that I'm so appreciative of what you do! I don't know what I'd do without you (other than annoy the heck out of sales associates at perfume counters throughout Saint Louis!). Thanks for doing what you do.
My expectations of the fragrances I ordered & your service were surpassed by a mile; thank you Surrender to Chance!
I just wanted to say Thank You! I received my orders from the fabulous sale. It was my first time every ordering from a sample company and I couldn't be happier. They all arrived in stellar condition and I've been having a great time discovering them. Your website is fantastic for a perfume novice such as myself. I love being able to try on the perfume, identify the notes, then look up the info to see if I'm close. I am having such a good time exploring that I think I will order gift certificates for my female family members at Christmas time so they can enjoy it as well.
Thanks again! ~Ann from KC
I can't tell you how delighted I am with Surrender To Chance. I am having so much fun, learning lots and sharing my experience with everyone I know.
Thank you so much
Dear Surrender, I received my order today--a bunch of samples from The Different Company. I'm delighted with your service, selection and lovely packaging. I'm glad to know you're out there. Best wishes, Becky
I just wanted to drop you a quick note to tell you how much I LOVE this website. I LOVE that I can order smaller amounts of designer and couture perfumes without having to go broke, that I can order sample vials to see if I might like a fragrance. Thank you, thank you, thank you for all of this! I have ordered twice from you and beyond happy both times and hope to continue to do so in the future!
I love your site! I have made a few purchases now and cannot be happier with the products I have recieved. Being able to sample parfumes has helped me expand my scent pallete and collection. Thank you so much for the site and service you provide as I now venture out into the world of scent unafraid to take a small chance on a scent. Even if I dont like the sample i recieved I have not had problem finding someone who does or at least will try it too.
I want to thank STC for its great service, attention to detail, careful packaging and fast delivery. As a person who travels for business, it's a wonderful opportunity to have smaller samples to throw in my carry-on/quart bags. Thanks SO, SO much!