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CustomerReviews

We are so excited to share with you what our fragrant family is saying about us:

                                                                      

 

 

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July 2012

“I've been buying for years from another decant site, and I have to say my experience with you is even better! The box is beautiful, and the pouch is cute, and the candies made me smile...”

Dana

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July 2012

“Thank you so much for your prompt response and stellar level of customer service. I will definitely be a return customer.”
Jodi 

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July 2012

"I received my order today. Thank you, thank you! Love the packaging! --so wonderful to pull out the beautiful red bag with the gorgeous box containing my newest obsession! I want to thank you all for allowing those of us who can not justify or afford a full bottle $$$ purchase, but really must consume some of these scents. It is also really wonderful to be able to get educated about the history of perfume and have the luxury of smelling such a wide and diverse collection in small, delicious quantities to learn who and what those scents are. The electrical tape works perfect! ----and did I say thank you? thank you."

kate.

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July 2012

“I appreciate your help and quick service.  It is a pleasure to do business with your scented house!”  Sincerely,  -----Vasanti 

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July 2012

 “Hi Shirley. Awesome! Thanks so much for the excellent customer service and all the amazing specials. Love the site and I really appreciate all you do for your customers! :)”

Warmly,  Sarah

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July 2013

“Shirley, thank you for the wonderful service. I greatly appreciate it!”

 Kind Regards,  Tara

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July 2012 

“This isn't so much of a question, as a compliment. I just received my order today, and I was very impressed with how quickly it arrived and how pretty it was packaged. Also, the little candies were a nice touch! :) I was excited enough to try out the new scents, but everything was so nice, it brought a smile to my face. I'm not really a "perfume-y" type person. I'm 31, and this is the first time I have even considered buying perfume. I decided to try the Jill Stuart Vanilla Lust first, and so far, I love it! I can't wait to try the others. Thank you for the wonderful experience and nice surprises. I will definitely be ordering again...now if I could stop smelling my arm and get some housework done, it'll be a great day. :)”  Mary

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July 2012

"Just wanted to remind you of how awesome you are! Love those pretty boxes too."

Gladys

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July 2012

"Got first part of my first order Today!!! Was not sure what it was until i opened the box!!! Thank you so much for my favorite Clive Christian 1872!!!! And a pretty packaging with delicious candy :) Best customer service! "

Victoria

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July 2012

 "I received my order last week--I've been happily spritzing away each day. I was impressed with the pretty presentation and the quick delivery. Thank STC!"

Maureen

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July 2012

"The resend has arrived. Door to door in 3 days! That's the way it's supposed to work. I had contacted the PO last week. They said the original was never shipped. They wonder why they're losing money. Thanks for taking care of this"

Kathleen

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August 2012

 “Thanks!  You all are doing a wonderful job!”

Claudia

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August 2012

"I really enjoy your service because it makes it easy to try new fragrances without feeling obliged to purchase, and without a sales associate distracting from the thought process.  Also, living with a fragrance over a day or two helps to reveal its true character.  Your service also saves walking all over my city (Vancouver, Canada) and allows for easier comparison of products from different fragrance houses.  Thanks for offering an appreciated service." 

Best regards,

Shelley 

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August 2012

"Did my first purchase with you 2 weeks ago and when I arrived from vacation today, my package from you had arrived – very quick delivery!

Everything is in perfect order and now I’m just waiting to dig in.  

Thank you for a great first time experience, I’ll definitely come back for more scent shopping."

Kind regards  TRINE 

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August 2012

"Received my order yesterday, and everything was in perfect condition!  I was delighted with the lovely wrappings and treats (what a nice surprise!) and of course the fragrances are all wonderful.  Definitely impressed with the Malles - fabulous stuff.

Thanks so much for the fast and thoughtful service - you guys are awesome!!" 

Carla

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August 2012

"You guys are so wonderful! Thank you for the prompt email! Do thank Lisa for me as well!"

Hyun 

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September 2012

"I'm such a fan, thanks for being my favorite business!"

Melissa 

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October 2012

"I just wanted to say how wonderful it was doing business with you. I received my order today and everything was perfect. The McQueen Kingdom is heavenly!"

Michele

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October 2012

"Thank you very much. I really appreciate your immediate response, as well as your willingness to resolve the issue. I am both impressed & enamored with your operation, keep it up!"

Sincerely, m.c.kane

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October 2012

"Thank you so much for your speedy reply and helpful hints...It is always such a pleasure doing business with you all...Keep up the good and gracious work..."

 Blaise

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October 2012

"Can I just say, y'all are so fun. "

XO  Amy

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November 2012

Hello all at Surrender to Chance,
"I just wanted to take a moment to send you a little note. I recently made my first order with you. I couldn't believe how fast I received it. I made the order late on October 10th, it was shipped on the 11th, and I received it on the 16th. I would have received it on the 15th, but it was a federal holiday and the post office wasn't shipping that day. In addition to that, your customer service has been so friendly, helpful, timely, and even personable and warm. I will be a returning customer for sure. "

Keri

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November 2012

"BTW, I do have something funny for you to pass on. I did purchase a few soaps. One of them looks exactly like fudge we buy here (it was the pumpkin)  I gave it to my mom.  She left it on the kitchen counter.  Unfortunately (;]0) my father thought it was the fudge and bit into it.  Needless to say there was an onslaught of jokes about that. None of which I can repeat.
 
The soap is wonderful though, another winner."
 
Regards Steve

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December 2012

Dear Surrender to Chance, 
"I am writing to let you know how much I appreciate the outstanding customer service. The reshiped order #7233 just arrived. I know that adding that task to your regular duties took quite a bit of extra time and expenses. I will continue to visit your store in the future, as well as recommend it to others. You have put together a great team that makes customers feel respected and valued."

Regards,
Eva

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February 2013

I just wanted to say thank you!

The package arrived just now. Very fast shipping and the packaging detail with the candy and your logo on it is awesome.

Great job guys,

Richie

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April 2013 

I just wanted to say that I've been a customer since this site opened for business and that I'm so appreciative of what you do! I don't know what I'd do without you (other than annoy the heck out of sales associates at perfume counters throughout Saint Louis!). Thanks for doing what you do. 

Bryan

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April 2013

My expectations of the fragrances I ordered & your service were surpassed by a mile; thank you Surrender to Chance!

J William

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April 2013

I just wanted to say Thank You! I received my orders from the fabulous sale. It was my first time every ordering from a sample company and I couldn't be happier. They all arrived in stellar condition and I've been having a great time discovering them. Your website is fantastic for a perfume novice such as myself. I love being able to try on the perfume, identify the notes, then look up the info to see if I'm close. I am having such a good time exploring that I think I will order gift certificates for my female family members at Christmas time so they can enjoy it as well.

Thanks again! ~Ann from KC 

 

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May 2013

I can't tell you how delighted I am with Surrender To Chance. I am having so much fun, learning lots and sharing my experience with everyone I know. 

Thank you so much
Wendy B.

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May 2013

Dear Surrender, I received my order today--a bunch of samples from The Different Company. I'm delighted with your service, selection and lovely packaging. I'm glad to know you're out there. Best wishes, Becky 

 

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May 2013

I just wanted to drop you a quick note to tell you how much I LOVE this website. I LOVE that I can order smaller amounts of designer and couture perfumes without having to go broke, that I can order sample vials to see if I might like a fragrance. Thank you, thank you, thank you for all of this! I have ordered twice from you and beyond happy both times and hope to continue to do so in the future! 

Marie

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May 2013

I love your site! I have made a few purchases now and cannot be happier with the products I have recieved. Being able to sample parfumes has helped me expand my scent pallete and collection. Thank you so much for the site and service you provide as I now venture out into the world of scent unafraid to take a small chance on a scent. Even if I dont like the sample i recieved I have not had problem finding someone who does or at least will try it too.

Thanks,
Luz

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 May 2013

I want to thank STC for its great service, attention to detail, careful packaging and fast delivery. As a person who travels for business, it's a wonderful opportunity to have smaller samples to throw in my carry-on/quart bags. Thanks SO, SO much! 

Joan

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June 2013

Thanks so much for your prompt attention to this. Also, just wanted to say that I think what your site does is *awesome*. I love finding new scents but always felt a little stressed by the process (getting blasted by salesladies w/"the latest new release," etc.). I love the way you have samplers arranged by note; this is *fantastically* helpful. A friend first ordered from y'all recently and we had a smellabration w/the samples; I've been able to try amazing things I'd never be able to find where I live, and save myself a lot of wallet and nose-ache in the perfume-buying process by only ordering online what I already know I love, b/c I've had a chance to try it and ruminate. *So* much better than shopping in dept stores and boutiques. I'm loving this!

I'll definitely recommend Surrender to Chance to all my friends.

Thanks again, and have a great day. :-)

Regards,

Bethany

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July 2013

Hi guys,

Just wanted to say thank you for a wonderful service, clear update via e mail and flawless quality of goods sent. I'll buy again and know that my order will be executed promptly and efficiently. Thank you, kind regards, Gabrielle

 

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July 2013

Hi! Just wanted to let you know that I received the first part of my order and I couldn't be more pleased! It was beautifully packaged like a gift (and candy, too:)). Thanks so much for the great service - can't wait to tell my friends about your awesome store.
Best regards. Teresa

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August 2013

I just wanted thank you all so much for the wonderful package that I received today here in London with 5 Serge Lutens samples. Not only am I in scent heaven but the way you packaged them with such care including the little sweet/ candy was so thoughtful. 

This little attention has made my day so thank you. 

Warmest regards,

Nathalie

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 August 2013

Thanks so much for my excellent sample of vintage Rochas Femme. It's for my Mum's 70th next moth - she stopped buying Femme when they reformulated it in the late 80s. She just had a few drops left (from 30 years ago!) in a crystal bottle. As soon as I sniffed my decant today it took me back, beautiful, I'm delighted!

Rose

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September 2013

...your product, the way it is packaged, and your customer service are the best in the business. Long may you reign! 

Ann

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 September 2013

I just wanted to Thank You for your wonderful service. I was a little skeptical about ordering but did. So happy with my fragrance samples. Glad you provide the opportunity to sample scents. The little candies I received with my samples are a nice touch. I will definitely spread the word. 

Mary

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October 2013

Have just received my order. Postage was very fast, communication on order updates was appreciated, beautifully and safely packaged, handwritten thank you gave me the warm and fuzzies. Thank you so much for providing this wonderful service.  

Carole

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November 2013

Dear staff at STC,

I have bought perfume samples from several other retailers and just wanted to say you guys are the very best!  I recieved my recent order so promptly, along with the little treat but what is so very special is your packaging!  I appreciate the elegant gift boxes that hold the decants and samples. It's like a box of fine gems!  So dainty and feminine. My 6 year old neighbor loves to come over and look at all my boxes and the pretty colored mesh bags. She loves to sniff all the samples and she already knows the ones she likes the best.   I'm sure she will be one of your buyers in the future!  Thanks again!   

Regards, Gail

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November 2013

Hello there, this is my second purchase from this website. The packaging has just been extraordinarily beautiful both times (plus I am fond of candy) and I felt like I should say thank you. :)  Alex

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December 2013

I just wanted to send a big thank you for your awesome selection, great service, different specials and "just because". Have a terrific holiday season!!!

Carolyn

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December 2013

 

Thanks again for taking the time to update me - you always impress with your levels of customer care.

 

Have a great New Year!

 

 Best

 Ray 

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December 2013

I would like to thank you for your wonderful service!
Happy Holidays and a lot of new customers!
Alina

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February 2014

I appreciate your help so much, you are the only decant/sample place in my book. 

Teresa

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February 2014

I've just got my order and want to thank you! I absolutely love your store!

Anna

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March 2014

EXCELLENT! I love the roll on bottles...great for pocket or purse...the scent is fresh and not old or watered down...the packaging is beautiful and the prices are amazing...and I love the handwritten thank you on my invoice!! Great job ladies :)

Connie

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March 2014

Thank you again for a prompt response. You guys have a terrific CS as usual!

Hyun

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March 2014

I just wanted to say thank you for receiving my order (the first part) to date and looking forward to the next. Nice packaging and useful for me as well. Plus the lollies were great for my kids. This was my first time using your service and I will do it again. Thanks again. 

Megan

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 March 2014

I received my fragrance today, and I LOVE it!  I’m so happy I found your site, b/c they discontinued this line in Anthropologie.  I also loved the packaging, it was very feminine~ I felt like I was really treating myself!

Dawn

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April 2014

 

The good news is that most of these samples will go to very deserving homes as I use them in my nursing practice for patients who are in hospice and eldercare. It has been a wonderful opportunity for me to share my love of perfume with my clients and explore their memories and loves for particular scents. I hope that knowing this will help you understand how much your efforts are appreciated.

Catherine

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 April 2014

Awesome! By the way, ya'll are awesome! I love that I get to sample so many wonderful fragrances without having to drop tons of money and commit to 100mL of something!

Aaron

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 April 2014

I really like the scent and your customer service has been unsurpassed.  I definitely will be ordering from you again and will tell others about Surrender by Chance.

Leigh

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April 2014

Hello, I just received my package and samples . What a lovely little box and candies! A very thoughtful and pretty presentation ! I'll be ordering again soon and tell my friends about your lovely co. Merci, Jasmin :)

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May 2014

The package arrived today.  Thanks so much for how easy it is to do business with Surrender to Chance!   Kind regards, Michelle

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May 2014

Hello everyone at STC!

I just wanted to let you know how much I loved the pretty package you sent me. The presentation with the little box is so pretty and neat!

You're doing a great job making perfumistas happy :).

Thank you!

Ajda

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May 2014

Hello there! Love love love your service and have found so many things to love. 

Suzan 

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May 2014

I just got my sample of Rem Patchouli!! Thank you for the timely shipping, the teeny candies, and lovely packaging...I couldn't be happier, ESPECIALLY with the perfume!! I've already passed your website on to a friend who also loved the fragrance and will probably join asap :)

Thank you again!
J

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June 2014

Hi, thank you for the great selection of perfumes and carefully packaged samples!

Colette

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June 2014

Just wanna say Thank You! -Lisa, Patty et al!!- Got my samples end of last wk and start of this wk and am delighted with them..nice doin business with ya.

Orla

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June 2014

I just wanted to say that this is my first time purchasing from you, and you all were delightful. Such a beautiful presentation, and the sweet "Thank you, Ashley!" on the receipt was a really nice touch. So thank you all! Your site is addictive and I can't wait to try many more perfumes through you all.

Ashley

 

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August 2014

As a long term customer, I'd like you all to know how much you are appreciated. One of the first scents recommended to me by Patty is still my favorite.

Jan

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August 2014

I wanted to say thank you for such excellent customer service. I have only ordered from you twice but each time there has been consistent communication and the packages have arrived quickly and safely. And packed with such love and attention to detail! Such a delight to open the package before even getting to the scents themselves.

Colette

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September 2014

I might not afford the most expensive clothes or the finest car, or the biggest diamond, but I can buy a very nice fragrance, this is a very nice little site for trying samples of fragrance to find "the one" that makes each of us feel special. I recently tried the Les parfums de rosine vive le marine, it is lovely... Thank you so very much... Stephanie

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September 2014

Hello! :)

I just wanted to let you know that I received the first part of my order today and I'm so pleased! It was packed so beautifully and I loved all the little touches from the bag to the box and the little candy was delicious! The samples and the decant are wonderful and I really look forward to getting the rest of my order. I'll definitely be making more orders in the future as I'm relatively new to niche fragrances and I'm absolutely devouring everything, haha. You do a wonderful job and I am a very happy customer. :)

Thanks so much,
Natalie 

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September 2014

Thank you so very much. I have ordered from STC on a few occasions and this is the very first time this has happened. My experiences with your company have been consistently positive, and your prompt and courteous attention to this unfortunate mishap is both reassuring and consistent with the impressions I have had previously. I remain a return customer and recommend you to my peers. Thank you again! 

Rebecca

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October 2014 

I have to admit I have been excited awaiting my four sample vials, very much like awaiting Santa Claus. They arrived today and your packaging amazed me. Not only safe and secure, but attractive in their little mesh drawstring bag.  As I type, I’m letting Chanel Coco do its thing on wrist. We’ll see. I’m just writing to you to let you know how pleased I am with Surrender to Chance and your customer service. Credit where credit is due. I have to get back to Coco to see how the scent dries down as I work on my latest book manuscript. BTW, I’m already making up my next list of goodies to order from you.

 Ciao,  Signe

 

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October 2014 

I received my order yesterday, the two small bottles were well packed and in perfect condition after the long trip to France, many thanks! I am so happy I found you! I´ll be back:)
Margareta

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November 2014

Hi there, sorry if this is a waste of your time, but I don't often feel the need to thank companies I've ordered with online before.

I just got home from work to find a parcel from you in the mail. I live in Japan so I'm used to waiting a long time for orders from the states, but yours came a lot sooner than expected, and your care in packaging, presentation, and labeling is not paralleled by any other company I've ordered perfume samples from before.

Thank you a lot, and your attention to detail is appreciated.

 

Nicholas

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 November 2014

Dear Surrender to Chance,

 The following is a review of my customer service experience with your shop. I hope you find it useful.

 Top notes: indeed, there is a way for me to shop for Xmas scents for my girlfriend on my own time schedule! I've been dreaming of a service like this! Oh, wait: I can also grab a couple of perfumes for myself to try? At a vastly lower price than blind-buying a bottle after one or two department store drive-by tests? Well, conceptually, I'm sold. Let's see how it progresses through time.

Heart: all of my requests were in stock. Billing, shipping, and tracking information is clear, even given the complicated distribution situation. Nothing to do now but check the USPS website.

Base notes: the first batch has arrived! With no problems whatsoever! Not only that, but the packaging makes me feel like I'm getting something special--maybe even a gift. I was fully anticipating a coldly scientific bubble wrapped pod. The 1ml decants are the perfect size to test out fragrances a few times on myself and maybe once on paper. The 2ml decants are ideal for trying scents in a reasonable variety of situations and climates. Just as the website suggested. I just found my new favorite website for pursuing one of my favorite hobbies.

 Cheers,

Michael

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